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Effective Date: 04 January 2026
This Refund and Cancellation Policy (the “Policy”) sets out the terms and conditions for returns, cancellations, and refunds related to digital products, digital services, music distribution services, PR and promotional activities offered through the www.beatneed.com platform operated by BEATNEED LTD.
This Policy is an integral part of BeatNeed’s Terms and Conditions of Use.
1. General Principle
The majority of the services provided through the BeatNeed Platform are digital, personalized, and/or services that have already begun to be performed.
For this reason, unless expressly stated otherwise, no returns or refunds are provided.
2. Digital Products
Digital products include music recordings, digital content, files, access rights, and similar digital assets.
- After access to the digital products has been granted
- After the file has been downloaded or made accessible
no returns or refunds are provided.
3. Music Distribution Services
Music distribution services include the preparation, delivery, and publishing of musical works and sound recordings on digital platforms.
- Once the distribution process has been initiated
- Once the content has been delivered to third-party platforms
no returns, cancellations, or refunds are provided.
The refusal, removal, or delayed publishing of content by third-party platforms (Spotify, Apple Music, YouTube, etc.) does not create a right of return.
4. PR, Promotion and Marketing Services
PR and music promotion services do not include any guarantee of results.
The following situations are not grounds for a refund or cancellation:
- Failure to achieve the expected number of listens, views, or engagement
- Lack of viral impact
- Not being provided with playlist or editorial support
- Outcomes arising from third-party platform algorithms
Once the PR or promotion process has started, no refunds will be issued.
5. Appointment-Based Services
For appointment-based services:
- The user not attending the appointment
- Being late
- Being unprepared
in such cases, the service is considered to have been rendered and no refund will be made.
The company reserves the right to refuse rescheduling the appointment or to request an additional fee.
6. Non-Appointment Services
For services that are not appointment-based, the performance of the service is deemed to have started once the service is scheduled or initiated.
Cancellation requests made after this stage do not give rise to any right of refund.
7. User-Originated Cancellations
The user’s voluntary withdrawal from the service, requesting a cancellation, or not using the service does not give rise to any right of refund or reimbursement.
8. Exceptional Circumstances
In the following cases, the Company may, entirely at its own discretion, issue a partial or full refund:
- The service has never been started due to technical reasons
- A clear and serious service disruption caused by the Company
These situations do not automatically grant a right to a refund.
9. Abuse and Chargeback
In the event that unjustified refund requests, abuse, or chargeback attempts are detected:
- Refund requests may be rejected
- The user account may be suspended or terminated
- Legal action may be taken
10. Changes
BeatNeed reserves the right to update this Refund and Cancellation Policy at any time. The updated policy enters into force on the date it is published on the Platform.
11. Contact
For questions regarding refund and cancellation requests:
