Return Policy

We guide you through the refund request and receipt process seamlessly.

We guide you through the refund request and receipt process seamlessly.

We guide you through the refund request and receipt process seamlessly.

REFUND & CANCELLATION POLICY

Effective Date: 17.02.2026

This Policy governs the payment, cancellation, and refund terms applicable to services provided by BeatNeed Ltd (“BeatNeed”).

BeatNeed is a digital service provider. Due to the nature of the services offered, the following terms apply.

1) General Principle

Unless explicitly stated otherwise in writing:

• Payments are non-refundable
• Initiated services cannot be cancelled
• Delivered services cannot be reversed

BeatNeed does not guarantee results, performance, or commercial success.

2) Digital Services

The following services provided by BeatNeed:

• Digital marketing services
• Advertising management
• User acquisition & growth services
• Consulting services
• Content & campaign services

are not eligible for refunds once initiated.

Service initiation is deemed to occur upon any of the following:

• Planning of the work
• Start of operational processes
• Advertising / campaign setup
• Strategy / analysis work
• Allocation of resources

3) Subscriptions & Packages

Subscription and package payments are collected in advance.

Unless otherwise stated:

• No refunds for partial usage
• Unused periods are non-refundable
• Suspension of services does not create a refund obligation

4) Label Services

All Label-related commercial relationships are governed by a separate Label Agreement.

Revenue sharing, accounting, termination, and refund conditions are subject to the applicable agreement.

5) Organisation / Booking Services

Booking and event operations are governed by a separate Organisation / Booking Agreement.

Due to third-party dependencies:

• Event cancellations
• Date changes
• Platform / artist / venue decisions

do not create a refund obligation for BeatNeed.

6) Exceptional Refund Cases

BeatNeed may issue refunds at its sole discretion.

Such cases are limited to:

• Legal obligations
• Technical errors
• Duplicate charges
• Clear accounting mistakes

Exceptional refunds do not constitute precedent.

7) Chargebacks / Payment Disputes

In cases of unauthorised chargebacks, disputes, or suspected abuse, BeatNeed reserves the right to:

• Suspend services
• Restrict account access
• Halt deliveries
• Initiate legal action

8) Acceptance

Any party purchasing services from BeatNeed is deemed to have accepted this Policy.

9) Contact Information

BeatNeed Ltd

UNIT 501, LEROY HOUSE
434–436 ESSEX ROAD
LONDON, ENGLAND, N1 3FY